Home Business CBN Unveils Revised Service Charter for Enhanced Customer Experience

CBN Unveils Revised Service Charter for Enhanced Customer Experience


Mr. Olayemi Cardoso, the Governor, has given the green light to the Central Bank of Nigeria’s revamped Service Charter.

This approval aligns with the Business Facilitation Act (BFA) 2022 mandates, showcasing the Bank’s dedication to fostering a conducive business environment in the country.

This Service Charter, a directive stemming from SERVICOM Nigeria (The Presidency), underpins the Bank’s commitment to augmenting customer service delivery.

The Charter serves as a comprehensive roadmap, delineating the Bank’s commitment to meeting and exceeding customer expectations while setting clear guidelines for customer responsibilities.

The statement posted on the official page of CBN on X(Formerly Twitter) noted that “In the foreword, the Governor emphasised the Bank’s resolute pledge towards providing governance that is not only more responsive but also citizen-centric. The ethos of efficiency, accountability, and transparency underscore the Bank’s approach to quality service delivery.”

Notably, the Service Charter introduces a standardized Customer Complaints Form, empowering customers to report service lapses promptly. Furthermore, it incorporates a robust mechanism to effectively address any service failures encountered within the Bank’s purview.

The unveiling of the revised Service Charter marks a pivotal moment for the Central Bank of Nigeria, setting the stage for enhanced service delivery and fostering a more conducive business landscape in the country.


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